Managed Services

Our Infrastructure Services Team provide procurement, installation, desktop and network support services.

Chelmer understands the risks facing companies that operate in an environment where innovation is a business imperative, not a lofty goal. As NZ's leading technology solutions provider within the financial services industry, we specialise in meeting the unique needs of NZ based financial services organisations through providing:

  • On-site engineers
  • Experienced consultants
  • Purchasing
  • 24-hour service and support helpdesk
  • Development and project management

We have an in-house workshop for ongoing maintenance, testing and servicing, and provide everything from systems design and installation, to maintenance, disaster recovery, backup and security. Chelmer has a proven track record of providing solutions to most of New Zealand's leading exchanges, banks and stock brokers. 

 

Technology Services
Leading financial institutions will continue to look to Chelmer for innovative technology and service to carry them through the 21st century.

 

Complete State-of-the-art Solutions

Chelmer brings you advanced hardware including, switches, IP phone systems, voice recorders, PCs, servers, routers and visual display units. We can create whole new systems for you - or modify and adapt existing equipment to suit your needs. M.I.S provides installation, support and consultancy on some of the most extensive local and wide area networks in New Zealand. Our systems are international, providing your company with links to financial institutions around the world.

Security

It is more important than ever that Shareholders are able to trust that the Board of Directors is taking all reasonable precautions to protect the security of company information, with the right level of investment. Information is now recognised as a major asset owned by any organisation but threats to and attacks on this all-important asset are increasing daily.

We bring security in line with business needs and requirements, utilising our tried and true methodologies and experience, combined with leading edge security devices and network topologies. Chelmer is 100 % committed to the support of our clients, and employ the latest technologies. This enables us to keep support time down to a minimum.

Technology Infrastructure

Chelmer works by expanding opportunities and streamlining operations for your business. We help establish the infrastructure you need to remain competitive and become more efficient. Our IT professionals have the expertise, proven methods, and tools that allow us to plan, deploy, optimise and manage your entire network and computing infrastructure. Through our sourcing network, we're able to leverage emerging advances in wireless connectivity and intelligent networking to quickly deliver proven, flexible, and reliable solutions. Chelmer provides single accountability and real-world experience for services, while giving you the buying power and selection that our network provides. 

 

Managed Services
We provide best-value, domain-specific information technology solutions that maximise mission success and minimise risk.  

 

End-to-end services

In today's competitive business environment companies often turn to outsourcing to maintain their competitive focus, enhance their IT skill sets and cut costs. With Chelmer, enterprises can afford to focus on boosting productivity and performance to meet certain business goals. Providing value-added business solutions for our customers' competitive advantage, Chelmer MIS offers end-to-end IT outsourcing and consulting services.

As Information Technology (IT) infrastructure has become an integral part of enterprise operations, so too has the complexity and cost of that infrastructure. Chelmer MIS Technology solutions help you to manage that cost and complexity while maintaining strict standards for availability, performance and security.

Business Continuity and Disaster Recovery

Good business continuity plans will keep your company up and running through interruptions of any kind: power failures, IT system crashes, natural disasters, supply chain problems and more.

Chelmer can assist with your Disaster Recovery (DR) requirements and provide business continuity, including expert technical planning to ensure you are prepared for all disruptive events. With our highly resilient data centre in Auckland's CBD and a Full DR site in Wellington, we're ready to help you get back up and running in the event of a disruption. 

 

Premium Support Services
Our premium support service is designed for customers operating in mission-critical environments and/or where downtime can have a critical impact on the business.

We understand you require an immediate response if something goes wrong. This support is typically combined with a fully redundant configuration.

As example service package might include the following, dependent on your requirements. 

 

Requirement
Service Example
Service Desk Level 1 Support

Immediate response business hours service desk for level 1 support

Tier 2 and 3 Technical Support

Level 2 and 3 direct and remote access support with 30 minutes

2-hour onsite support

After Hours Support

 Out of hours coverage to ensure uptime during non-NZ trading hours

Monitoring and Preventative Maintenance

Remote monitoring and risk management

Consultancy technology services

 

 

Contact us for a competitive quote